The CX Operations Platform

Customer experience
operations. Unified.

Monitor and manage customer feedback across Google, Facebook, Yelp, Shopify, and more—respond instantly with AI, track sentiment in real time, and turn every interaction into insight. Six integrated products power your entire CX operation—from review management and risk mitigation to workforce optimization and financial cost control.

Built for modern CX teams

Six products. One platform. Unlimited possibilities.

Now Available

Echo

Review management without the enterprise price tag. Aggregate reviews from 6+ platforms, respond with AI, and sync to your CRM automatically.

  • 6+ review sources (including App Store)
  • AI-powered response generation
  • Automatic CRM sync (5 platforms)
  • QR code marketing campaigns
  • Unlimited users on all plans
Explore Echo →
Explore App

Aegis

Enterprise risk management for customer operations. Identify, track, and mitigate operational risks before they impact your business.

  • Real-time risk identification
  • Compliance monitoring & alerts
  • Audit trail & reporting
  • Vendor risk assessment
  • Automated escalation workflows
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Now Available

Nexus

Quality assurance and team calibration at scale. Ensure consistency across every customer interaction with AI-powered scoring and coaching.

  • Automated QA scoring
  • Team calibration sessions
  • Performance analytics
  • Coaching workflows
  • Custom rubrics & frameworks
Explore Nexus →
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Kinetic

Turn customer data into actionable intelligence. AI-powered insights that help you understand what customers really want—and predict what they'll need next.

  • Sentiment & trend analysis
  • Churn prediction & prevention
  • Customer journey mapping
  • Product feedback synthesis
  • Competitive intelligence
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Explore App

Pulse

Real-time adherence, AI scheduling, demand forecasting, anomaly detection, and QBR-ready reporting — built for ops teams running shifts at scale.

  • Workforce management software
  • AI shift scheduling & demand forecasting
  • Real-time adherence tracking
  • Anomaly detection & workforce analytics
  • QBR-ready executive reporting
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Explore App

Vault

The financial operating system for enterprise AI. Real-time cost tracking, deterministic budget enforcement, agent governance, and ROI reporting across major providers.

  • Real-time cost control & tracking
  • Deterministic governance & agent limits
  • Executive-ready reporting for CFOs & CTOs
  • Multi-provider support (OpenAI, Anthropic, Google, Bedrock, Azure)
  • Budget enforcement before completion
Explore Vault →
6
Integrated Products
90%
Cost Savings vs Enterprise
6+
Review Sources
Users Included

Start with Echo.
Scale with Splocket.

Begin with review management. Add risk, QA, workforce, and AI governance as you grow.

Try Echo Free for 14 Days